Details about this service are provided in Question & Answer format, categorized by topic. Click on a question to expand the answer.
Certified Mail already offers proof of mailing and delivery, but not of what is inside the envelope.
Certified Content Mail leverages Certified Mail to provide proof of all three: content, mailing, and delivery.
See the Photographic Evidence and Provability section for details.
No account to create, no hassle.
Documents should be text-based and professional in nature. Common examples include notices, letters, or statements.
Although it is not our practice to inspect documents, we do reserve the right to reject documents if operators notice any unlawful, obscene, or otherwise inappropriate data, at the operator's sole discretion.
Because clarity and provability matter. Two pages is what can be reliably captured in a reasonably sized, single legible photograph.
Additionally and importantly, using a single photograph with all printed artifacts and envelope arranged at one time in a dedicated Processing Bin allows for simple rules to guarantee a "what you see is what you get" evidence chain: the photograph always matches the contents of the envelope.
See the Accuracy and Handling section for more details.
Most orders are printed, photographed, and mailed within 24 hours. Weekend or holiday orders will typically mail the next business day.
If USPS does not confirm posession of the mailpiece within seven (7) calendar days, the order will be canceled and you will not be charged.
Each mailing is photographed immediately before sealing, showing the printed document alongside envelope and Certified Mail label with tracking number.
This image becomes your Certificate of Mailed Content™.
A cryptographic SHA-256 hash of the Certificate of Mailed Content™ is stored in our permanent public record.
Any person in possession of the certificate can recompute the hash to prove it is the original, unaltered image.
Our Verify Evidence image upload and auto-verify tool makes this easy.
No. Only its digital fingerprint (the SHA-256 hash) is stored publicly.
Without the original image, the fingerprint is meaningless and the public record reveals nothing about the document's contents.
The public record with the digital fingerprint (see question above) is stored permanently.
The Certificate of Mailed Content™ is emailed to you once your mailing is confirmed, and it is your responsibility to preserve it.
CCM does not store the document or photograph beyond the short time needed to complete the transaction.
Yes. Certified Mail itself provides proof of mailing and delivery or delivery attempt, which can be obtained directly from USPS via the tracking number.
See the section below for more details.
Certified Mail is a USPS service that provides proof of mailing and proof of delivery.
Each envelope receives a unique tracking number. You can monitor its progress online and confirm when it is delivered or when a delivery attempt was made.
Yes. Certified Mail requires a signature upon delivery.
If no one is available, USPS will leave a delivery notice so the recipient can pick it up or request redelivery.
A Return Receipt (Electronic) is an optional USPS add-on that provides an image of the recipient's signature and the date of delivery.
You can download it directly from USPS using your tracking number.
Select this if you want stronger proof that the recipient actually received and signed for the mail.
Restricted Delivery limits who can sign for the letter.
It ensures delivery only to the person named on the envelope — or their authorized agent as recorded with USPS.
This is typically used for legal or highly personal correspondence where identity verification matters.
Your USPS Certified Mail tracking number will be included in your evidence email and visible in the Certificate of Mailed Content™.
You can track delivery progress any time via USPS. CCM will also attempt to monitor delivery and update our public record with delivery status, but this is a courtesy and not a gaurantee.
Each order passes through a structured, multi-step verification process designed to ensure that what is mailed perfectly matches what is seen in the Certificate of Mailed Content™. Every step — printing, photographing, sealing, and mailing — is checked for consistency before final submission to USPS.
If our system or an operator detects any inconsistency between an order, its printed materials, or its photograph, that order is stopped immediately. All related materials are securely destroyed, and the order is restarted or canceled to guarantee that only correct, verifiable mail leaves our facility.
Both. Our process combines the precision of automation with careful human verification. Automated barcode verification is combined with manual inspection, and a final semi-automated inspection conducted by a trained operator to confirm full alignment between the physical envelope and the electronic record.
The procedures in place are carefully designed so that a mistake in any one step will be caught by subsequent checks cannot result in an incorrect mailing. For a serious error or omission to occur, multiple independent safeguards - both automated and manual - would all have to fail simultaneously.
We embrace a heavy-handed, simple, and robust "destroy at the first sign of doubt" approach to order processing. We never make corrections to detected errors. Instead, at the first sign of any inconsistency, operators are trained to stop the order immediately, and follow documented procedures to securely destroy all printed materials, envelopes, and photographs related to the order. We take this philosophy extremely seriously. If even a simple mishap occurs such as a printed paper slipping to the floor, operators are not permitted to retrieve it. The order will be stopped and artifacts destroyed.
Stopped orders will be either restarted from a clean state in the next batch or canceled depending on whether the system state has already been updated (to keep software simple, robust, and verifiable, system state progresses forward only and is never revertible).
Certified Content Mail exists to provide trustworthy evidence. We carry a moral obligation to ensure that the evidence we provide accurately represents the mailpiece.
That trust depends entirely on precision and reliability, so every layer of the process is built to eliminate single points of failure and assure confidence in the results.
The recipient will see your sender name, address, and email on the printed materials, as required for proper communication.
This information will also be visible in the Certificate of Mailed Content™ which is emailed to you upon successful mailing, and not publicly accessible.
No one else will have access to your document or mailing details.
No. Once your evidence email has been sent and your transaction finalized, CCM may retain your photographic evidence internally for up to 60 days for legal and technical support purposes.
After that, both the document and photograph are permanently deleted from our systems.
No. Only session cookies are used to maintain essential site functions like ordering and payment verification.
These cookies disappear when you close your browser.
Orders are typically processed and mailed within 24 hours.
If you made an order in error, please contact us immediately through our Support page.
We'll make every effort to cancel it, but cancellation cannot be guaranteed once printing has begun.
You are only charged when your order is fully completed and confirmed mailed.
If the process cannot be completed for any reason, your payment authorization will automatically expire, and no charge will be made.
If you have not received your evidence email after seven (7) days of placing the order, please double check your email's Spam folder, and then contact us if not found.
Per our Terms and Conditions, any issues must be reported within fifteen (15) business days of the order date. After that, orders will be considered historical and assistance cannot be provided.